Dealing with Challenging Behaviour: Understanding Triggers and Building Functional Communication

Challenging behaviour is often a form of communication—not just something to manage, but something to understand. This practical and insight-focused workshop helps participants explore the underlying causes of behaviour, including the role of setting events, triggers, and unmet needs.

Participants will learn how to look beyond the behaviour itself to better understand what is driving it, and how their own responses can either escalate or de-escalate situations. The workshop also emphasizes the development of functional communication skills, equipping participants with strategies to support individuals in expressing their needs in more effective and appropriate ways.

Key takeaways include:

• Understanding behaviour as communication and identifying underlying needs
• Recognizing the impact of setting events and triggers on behaviour
• Learning how to respond in ways that reduce escalation and build trust
• Supporting the development of functional communication skills
• Applying practical strategies to prevent and manage challenging situations

Ideal for educators, support staff, caregivers, and leaders seeking to respond to behaviour with greater understanding, skill, and confidence while fostering more positive and supportive environments.